What's free, and what Plus adds
What's free, and what Plus adds
The free plan is not a trial. It does not expire, it does not ask for a card, and it is not a crippled version of the product. Form filling and document downloads have no monthly cap. Saving files uses your storage allowance, and AI requests are subject to rate limits.
What both plans include
- Your profile, and unlimited form filling
- Unlimited document downloads — no monthly download cap; saving files in your account uses storage
- The Chrome extension for autofilling websites
- AI chat, notes, calendar, Life Line, household profiles
- Every Ontario and federal form guide
- Passkeys and two-factor authentication
- Canadian hosting, self-hosted AI — your data is never sent to a third-party AI provider
Where they differ
| Free | Plus | |
|---|---|---|
| Price | $0, forever | $5 / month |
| Storage | 1 GiB | 5 GiB |
| AI extractions from uploaded files | 5 per month | Unlimited |
| E-signature requests you send | 5 per month | Unlimited |
| Support | Standard | Priority |
| Request a document template | — | ✅ |
Plus adds more storage, removes the two monthly allowances, and includes priority support and document-template requests. “Unlimited” means no monthly cap on that feature; storage and request-rate limits still apply.
What the metered things actually are
AI extractions from uploaded files. Handing a stored file to the assistant and asking it to pull the values out into your profile — "grab the data from my licence scan". Five of those a month. Note that this is narrower than "AI"; asking questions, filling PDFs, and creating notes are not counted here.
E-signature requests you send. Creating an envelope and sending it out for signature. Five a month. Signing something someone sent you is free and unlimited and never touches this counter. See Sign documents electronically.
Storage. Anything with a file behind it — uploads, generated PDFs, voice recordings, chat attachments. Text — your profile, your notes — is effectively free. See Storage: what counts.
When upgrading is actually worth it
Upgrade if you recognise yourself here:
- You scan a lot. High-resolution photos of documents eat 1 GiB faster than anything else.
- You send documents for signature regularly. Five a month is enough for household paperwork, not for someone running a side business.
- You are onboarding a lot of documents at once. A move, an immigration application, or settling an estate can burn a month's file extractions in an afternoon.
Do not upgrade because you think free is a trap. It is not — the thing most people use my-id.ca for costs nothing.
Checking where you stand
- Storage — Settings → Storage shows used against quota, with a warning past 85%.
- E-signature requests — the Sign page shows "Requests this month".
- File extraction allowance — Plan & payments in the account menu shows how many extractions you have used and how many remain.
- AI token activity — Settings → AI Usage, or ask the assistant "show my AI usage". These are token counts, not your remaining file extraction allowance. See AI usage: what's counted.
Changing plan
Plan & payments in the account menu handles upgrades and cancellation. If you would rather have more space without a subscription, Settings → Storage also has a request-more-space option.
Related
Frequently asked questions
- Is the free plan a trial?
- No. It does not expire and does not ask for a card. Business accounts have a trial; personal accounts do not.
- Which limits actually bite?
- Free includes five stored-file AI extractions and five e-signature requests you send per month, plus 1 GiB of storage. Form filling and downloads have no monthly cap, but saving files uses storage and AI requests are subject to rate limits.
- Does signing a document someone sent me use up my allowance?
- No. Only signature requests you send are counted. Receiving and signing is free and does not use your monthly sending allowance.