How to file a consumer complaint in Ontario — and autofill it with my-id.ca
File a consumer complaint without retyping your details
When a business won't resolve a problem, you can complain to Consumer Protection Ontario — and the form repeats your contact details. This guide is an example of storing them once in my-id.ca so you can focus on the issue.
Official form and source
Start from the official source and always use the current version — form numbers and links can change:
- Service page: Filing a consumer complaint — ontario.ca
- Form (Central Forms Repository): Consumer Complaint — 002-5201
What this form is about
The complaint asks Consumer Protection Ontario to look into a problem with a business after you've tried to resolve it directly.
Before you start: what to gather
- Your name and contact information.
- The business's name and contact details.
- Supporting documents: your letter to the business, contracts, and invoices.
Confirm the current process on ontario.ca.
How my-id.ca makes it faster
- Store your details once. Save your name and contact information in my-id.ca.
- Autofill the complaint. Use the my-id.ca Chrome extension on a web form, or fill a PDF from your saved profile inside my-id.ca.
- Add the business details and your documents.
- Review and submit yourself.
Why do it in my-id.ca
Complaint and claim forms ask for your contact details again and again. Stored once in my-id.ca — in Canada, with no third-party AI — the repeating fields fill themselves.
Frequently asked questions
- What does the consumer complaint form ask for?
- Your name and contact details, the business's details, a description of the problem, and supporting documents (your letter to the business, contracts, invoices). my-id.ca can store your details for autofill.
- How does my-id.ca help?
- It keeps your contact details ready so the repeating fields fill quickly; you describe the issue and attach your documents.
- Does my-id.ca submit the complaint?
- No. my-id.ca autofills your information; you submit the complaint to Consumer Protection Ontario yourself. Confirm the current process on ontario.ca.
Fill it once. Reuse it everywhere.
Save your information in my-id.ca once, then autofill this form and the next one — web forms with the Chrome extension, PDFs right in the app. Your data is stored in Canada and AI runs on my-id.ca's own servers, never sent to third-party AI providers.